Service

SERVICE NOTES
  • Standard business hours are Monday - Friday, 7:30am to 5:00pm, EST, excluding holidays.
  • Voice mail is available after business hours.
  • Service Department Phone :
    317-887-0729
  • The Service Department's direct line Fax number: 317-885-8683.
If you require service outside of regular business hours
(including holidays)
If service assistance cannot wait until the next business day:
1. Contact a local refrigeration service company for assistance.
Most refrigerant service companies can diagnose and repair Advantage equipment.
2. Authorize the Local service company to provide the necessary diagnosis and repair by issuing them a company purchase order.
Be sure to understand the possible costs that will be incurred since if the problem is not covered under the warranty the charges will be your responsibility.
3. To be considered for warranty coverage you must inform Advantage's Service Department during the next business day or by email notification..
Be sure to to have the model & serial number of your unit when you call.
Service
Manager
Terry Fellers Service Manager
Terry Fellers
317-887-0729 x2232
Service
Technician
Jim Chalfin Service Technician
Jim Chalfin
317-887-0729 x2213
Service
Technician
Carl Biddle Service Technician
Carl Biddle
317-887-0729 x2240
Service
Technician
Shane Dougherty Service Technician
Shane Dougherty
317-887-0729 x2214
Service
Parts Manager
Sharon Todd Service Parts Manager
Sharon Todd
317-887-0729 x2233

TO ORDER SERVICE PARTS

  • Please call 317-887-0729 during normal business hours.
  • To make the part ordering process easier and more efficient, please have the model and serial number of the unit.
  • We accept Visa, Mastercard, American Express, and Discover.
  • Offering a 2½ % discount for Parts when purchased via a credit card.

PRODUCT SERVICE MANUALS

Get Service Manuals Now Click Here to view and download Product Service Manuals.

PRODUCT WARRANTY AND SUPPORT

  • For assistance regarding installation, operation and service of Advantage products during the factory warranty period,please call the Factory before contracting with a repair service.
  • Please have the unit model and Serial Number available when contacting the Service Department.
Repair and Return Policy for Advantage Instruments.

INSTRUMENT REPAIR & RETURN POLICY

Open This Document.

Details the Service and Return Policy for Advantage Microprocessor Instruments. Includes instructions on Warranty and Non-Warranty repairs and the Quick Turn Around repair program.

Service Authorization.

REPAIR / SERVICE AUTHORIZATION

Open This Document.

Use this form when sending your water chiller or temperature control unit to Advantage for repair.

TRACK YOUR SHIPMENT Click Here for a listing of common carriers.
Serving Plastics and Industrial Markets since 1977
American Flag
Advantage Engineering, Inc. 525 East Stop 18 Road, Greenwood, IN 46142   Phone: 317-887-0729   Fax: 317-881-1277
Privacy Statement: we will not sell, rent or release any personal information you share with us to third party vendors.   Sitemap   
Product innovation and improvement is our constant goal. All features, specifications and pricing are subject to change without notice or liability.
Products are assembled in the United States of America.
©2014 ADVANTAGE ENGINEERING, INC
Advantage Engineering Provides Industry Process Cooling Equipment For Optimizing Your Process