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Service

What to do for Service After Service Hours
Contact a local refrigeration service company for assistance. Most refrigerant service companies can diagnose and repair Advantage equipment.
Authorize the Local service company to provide the necessary diagnosis and repair by issuing them a company purchase order.
Be sure to understand the possible costs that will be incurred since if the problem is not covered under the warranty the charges will be your responsibility.
To be considered for warranty coverage you must inform Advantage's Service Department during the next business day or by email notification.
Be sure to to have the model & serial number of your unit when you call.

Service Team

Jim Chalfin
Service Manager
317-887-0729
ex 213
Send Email

Jason Kight
Service Technician
317-887-0729
ex 219
Send Email

Kirk Hutchinson
Service Technician
317-887-0729
ex 240
Send Email

Core Service Information

Standard business hours are Monday - Friday, 7:30 am to 5:00 pm, EST excluding holidays.

Voice mail is available after business hours.

Service Department phone: 317-887-0729

The Service Department fax: 317-885-8683

Email Request for Service Assistance.

If you require service outside of regular business hours (including holidays) and if service assistance cannot wait until the next business day: Click Here

Service Parts

Please call 317-887-0729 during normal business hours.

Email the Parts Department

We make every effort to ship in stock parts ordered before 2 pm Eastern Time the same day. Help us prioritize parts shipments by telling us when your part must ship the same day it is ordered. We will try to accommodate your needs.

To make the part ordering process easier and more efficient, please have the model and serial number of the unit.

We accept Visa, Mastercard & American Express.

Operation Manuals

Current Product Manuals

Some commonly downloaded manuals:

Sentra G Series

Sentra Temptender

Sentra VE Series

MG Series (5-40 tons)

MG Series (2-4 tons)

M1 Series (¼-1½ tons)

Titan Series

Cooling Towers

Authorization Forms

Unit Refurbishing and Repair Policy

Outlines the policy for returning units to the Advantage factory for repair and refurbishing.

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Standard SK & SR Unit Refurbishing Authorization

10 & 16 kW units up to 3 horsepower

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Unit Repair and Service Authorization

All portable chillers

SK & SR units:
• Heaters 24 kW and greater
• Pumps 5 horsepower and greater

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Instrument Repair & Return

This document details the Service and Return Policy for Advantage Microprocessor Instruments. Includes instructions on Warranty and Non-Warranty repairs and the Quick Turn Around repair program.

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